Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to “Deliver the best people flow experience”. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys secure, convenient and reliable, in taller, smarter buildings.

Why this role?
KONE India is embarking upon an exciting growth phase and this represents an opportunity for you to join our Calicut KONE India, as a Junior Executive Maintenance.

What will you be doing?
Customer relationship management
Responsible for customer satisfaction through quality of service and through regular, proactive, and exact on-site communication (callout ETA, job performed, etc)
Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.




Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
Accountable for equipment safety and performance
Accountable for managing the site environment during service operations
Accountable for identifying site risk, and communicate them to the supervisor
Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the in office contact person, get the approval if not covered by the contract, and perform them

Service operations
Accountable for the end-users and the site safety
Accountable for the safe working environment
Responsible for safe working practices and carrying out the operations according to maintenance instruc

📌 Junior Executive Kozhikode (India)
🏢 Kone
📍 India