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The International Voice Process role at Tech Mahindra involves handling incoming and outgoing customer calls in a skilled and courteous manner. Responsibilities include addressing customer inquiries, resolving complaints, and providing information about products or services. The ideal candidate should have excellent communication skills, a customer-oriented approach, and the ability to work in a fast-paced environment. Previous experience in a similar role and fluency in multiple languages is preferred. This position offers the chance to interact with diverse customers from around the world and enhance their overall experience with the company. The successful candidate will be part of a agile team that strives to provide exceptional customer service and support.

Job Description
Provide excellent customer service through inbound and outbound calls
Handle customer inquiries and resolve issues in a timely manner
Communicate effectively with customers and colleagues from different countries




Follow company procedures and guidelines for handling customer interactions
Utilize strong communication and problem-solving skills to address customer needs
Maintain a positive attitude and professionalism while assisting customers
Work collaboratively with team members to achieve team goals and targets
Keep accurate records of customer interactions and transactions
Stay updated on company products and services to provide accurate information to customers
Willingness to work in shifts and adapt to changing work schedules

Designation

International voice process

Key Skills

Call HandlingCalls HandlingClient Handling and CommunicationCold CallingExcellent Written CommunicationInternational BPOInternational Customer ServiceInternational Customer SupportInternational OutboundInternational SalesInternational Sales ProcessInternational Voice ProcessVoice ProcessVoice Support

Industry

BPO

Functional Area

Communica

📌 International Voice Process Meerut
🏢 Alvineient Consultant
📍 Meerut