About the Role
The Copado Support team is responsible for innovating, maintaining, and providing the best customer experience and support to our users across all industries every day. Our users count on our platform to be highly reliable, secure, and to preserve all of their customized integrations every time we ship. This is a highly technical support role with prospects for rapid advancement and salary adjustment. Copado seeks a talented, hardworking individual with excellent energy, leadership, and initiative to drive delivery and customer success for one of the fastest growing applications in the Salesforce ecosystem.

What You'll Do
Handle Signature, Success+, and Partner support queues
Lead swarming sessions with DevOps Support Engineers on aged or blocked cases
Diagnose complex platform issues and suggest technical workarounds
Review technical case accuracy and assess developer-bound investigations
Track and manage known issue lifecycles




Advocate for customer needs and manage high-touch expectations to maintain top-tier CSAT
Develop deep technical expertise across assigned product areas
Conduct technical enablement sessions for support engineers and complete assigned projects

What We're Looking For
3–5 years of experience with Salesforce
3–5 years of hands-on experience with Copado
1–3 years of experience in Customer Support or DevOps environments
Hands-on experience with SaaS environments and Git repositories
Knowledge of branching strategies, version control, and dev tools (APIs, CLI, SQL, XML, error logs)
Solid analytical and troubleshooting skills
Proven track record of mentoring junior engineers and managing complex escalations
Experience driving case resolution accuracy
Copado Admin and Developer Certifications

📌 Senior Devops Support Engineer Bengaluru (India)
🏢 Copado
📍 India