We are looking for a Business Intelligence Engineer to join the Customer Experience (CX) team at Amazon Now. The BIE will own the end-to-end data ecosystem for CX — building scalable ETL pipelines, automated dashboards, and self-service reporting frameworks that track key metrics across the customer journey including conversion funnels, delivery experience, retention, and NPS. The role involves partnering cross-functionally with Product, UX, Engineering, and Operations teams to define success metrics for feature launches, conduct deep-dive analyses on customer behavior and journey pain points, support A/B experimentation, and build anomaly detection to proactively flag CX degradation.
3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
2+ years of Tableau Desktop, Quicksight or other relevant data visualization software experience
Bachelor's degree or above in business administration, finance, economics, computer science, data science, engineering, or other related field, or 2+ years of Amazon RME (BB/3P) Full Time Exempt experience
Experience with data visualization using Tableau, Quicksight, or similar tools
Experience with data modeling, warehousing and building ETL pipelines
Experience in Statistical Analysis packages such as R, SAS and Matlab
Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling
Experience using SQL (Structured Query Language) to pull data from a database or data warehouse
Experience using Python scripting to process data for modeling
Master's degree or above in BI, finance, engineering, statistics, computer science, mathematics or equivalent quantitative field
Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift
Experience in data mining, ETL, etc. and using datab
📌 Business Intelligence Engineer, Amazon Now Bengaluru (India)
🏢 Amazon
📍 India