Key Responsibilities
Respond to customer queries through live chat in a professional and timely manner.
Understand customer concerns and provide accurate information or appropriate solutions.
Maintain a high level of customer satisfaction through effective communication.
Document customer interactions and update internal systems accurately.
Escalate complex issues to the relevant teams when required.
Meet productivity, quality, and response time targets.
Follow company policies, processes, and customer service standards.

Required Skills
Excellent written English communication skills.
Positive typing speed with attention to detail.
Robust problem-solving and customer service mindset.
Basic computer knowledge and familiarity with MS Office.
Ability to multitask and work in a rapid-paced environment.
Willingness to work in rotational shifts, including night shifts if required.

📌 Client Uhg Bpo Hyderabad
🏢 Artech Infosystems
📍 Hyderabad