KRA'S
Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
Experience in providing customer service support.
Excellent knowledge of management methods and techniques
Working knowledge of customer service software, databases and tools
Ability to think strategically and to lead
Advanced troubleshooting and multi-tasking skill
Proven record of Cost controlling, Increasing Customer satisfaction & improving TAT.
Experience in AMC sell, Achieving aggressive revenue targets
Effectively interfacing with people at all levels, managing healthy work setting and inculcating bonded teamwork with high work ethics, simultaneously inflicting a high level of motivation amongst the team to bring out the desired level of work and results. Keeping the team engaged by initiating various project work.
mentor and develop Team and nurture an workplace where they can excel through encouragement and empowerment
Improve customer service experience, create engaged customers and facilitate organic growth




Set a transparent mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Adhere to and manage the approved budget
Control resources and utilize assets to achieve qualitative and quantitative targets
Create daily reporting structure (After reviewing Open calls vs reasons and action plans) and should circulate to senior and management on daily basis.
Take ownership of customers issues and follow problems through to resolution & ensuring 100% CSAT & 0%
Monthly feedback collection of elite partners/Key Distributers
Escalation management by visiting field whenever required.
Maintaining and ensuring effective, regular, and seamless communication with all stakeholders. Interfacing with vendors/internal technology teams regularly.
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📌 Area Service Incharge Patna
🏢 JAQUAR
📍 Patna