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Neogen Care is seeking a dedicated and qualified individual to join our team as an International Voice Process representative. In this role, you will be responsible for handling international customer inquiries, providing exceptional customer service, resolving issues efficiently, and maintaining a high level of customer satisfaction. The ideal candidate will have excellent communication skills, a strong understanding of customer service principles, and the ability to work effectively in a fast-paced workplace. If you have a passion for helping others and are looking to grow in a dynamic and rewarding industry, we encourage you to apply for the International Voice Process position at Neogen Care.

Job Description
Answering incoming calls from customers in a skilled manner
Resolving customer inquiries and issues efficiently and effectively
Providing information about products and services offered by Neogen Care
Maintaining a high level of customer satisfaction and retention




Following company policies and procedures when handling calls
Keeping accurate records of customer interactions and transactions
Collaborating with team members to ensure seamless customer service experience
Adhering to call center metrics and targets
Adapting to and effectively communicating with customers from various countries and cultures
Possessing excellent communication and interpersonal skills to build rapport with customers

Designation

International Voice Process

Key Skills

B2C SalesCall CenterCall HandlingCalls HandlingCold CallingEffective communicationInbound SalesInternational SalesInternational Sales ProcessNegotiation SkillsOutbound SalesSalesSales ActivitiesSales and MarketingSales PlanningVoice Support

Industry

Healthcare

Functional Area

Sales & Marketing

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 International Voice Process Thiruvananthapuram
🏢 Neogen Care
📍 Thiruvananthapuram