Description
Responsible for managing the critical applications of the bank payments processing platform. Works effectively with the business stakeholders, internal teams and vendor in ensuring the product road map and the payment platforms and process improvements. Ensure payments products delivery and support strategy are aligned with the management objectives and goals. Ensures strategic vendor partnership and aligning products / industry road maps of the Payment platforms with business strategy.
Responsible for guiding and mentoring the team and ensuring high quality of delivery and cross functional expertise with the team
Work with a diversified team of specialists both onshore, offshore and vendor resources who are responsible for the Payment applications support & project deliveries
Provide expertise and recommendations in the assessment of initiatives to support and enhance systems
Ensures Payments applications delivery & support the most critical application in the Bank and bank operation.
Perform appropriate level of stakeholder management across business,



technology and clients
Ensure projects and initiatives are aligned to and delivered against the business objectives, serve as highest project internal escalation level
Work as part of a multi-disciplinary team in accordance with defined quality management practices, to achieve the common banks objectives
Works with business representative, stakeholder to ensure alignment of delivery with the business demand
work with the payments team in delivery of world class platforms solutions
Ensures value added propositions in strategic vendor partnerships and aligning the products and platforms are inline to the industry roadmap and business strategy, thus enabling an effective business growth
Supports across 9 countries across different support time-zones for 96 /247 where required
Interact with the team of professionals who are responsible for payment applications ( LCY) support and deli

📌 Senior Manager Bengaluru
🏢 Mashreq Bank
📍 Bengaluru