Description
We are looking for a motivated resource to support end-to-end delivery of enterprise network services across on-premises and cloud environments. This role focuses on maintaining secure, secure, and compliant network operations while learning service governance, incident management, observability, and automation practices (including AI-assisted operations under supervision).
Key Responsibilities
Service Management and Delivery
Support daily operations of enterprise network services and assist in improving service quality.
Help monitor incidents, coordinate with teams for restoration, and document root cause and preventive actions.
Track SLAs/KPIs and contribute to service performance reports.
Assist in managing LAN, WAN, WLAN, SD-WAN, VPN, firewall, DDI (DNS/DHCP/IPAM), and remote access services.
Use AI-assisted operations tools (triage/recommendations) with defined approval and audit controls.
Governance and Service Controls
Assist in operational review meetings, change control (CAB), and risk review processes.




Maintain service documentation such as runbooks, SOPs, service catalog, and RACI.
Support vendor performance tracking and service improvement actions.
Follow AI governance controls, including approval workflows and fallback procedures.
Network and Cloud Operations
Support monitoring of network connectivity, segmentation, resilience, and performance across sites and cloud.
Assist with secure cloud connectivity patterns and integration with enterprise applications.
Participate in operational readiness for migrations and current services.
Help ensure AI-enabled operations are monitored and controlled for reliable delivery.
AIOps, Observability, and Customer Experience
Support observability activities: telemetry monitoring, event correlation, and alert handling.
Help identify recurring issues for automation and auto-remediation opportunities.
Track customer-impact metrics and contribute to service improvemen

📌 Network Management Aiops Specialist Madurai
🏢 Garrett - Advancing Motion
📍 Madurai