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EJS Global Solutions is seeking experienced Team Leaders to oversee operations and lead a team of employees in executing tasks and projects efficiently. The Team Leaders will be responsible for delegating tasks, providing guidance and support to team members, and ensuring work is completed on time and within budget. They will also be responsible for maintaining a positive team dynamic and cultivating a positive work environment. The ideal candidates will have robust leadership skills, excellent communication abilities, and a proven track record of successfully leading teams in a rapid-paced workplace. Previous experience in a leadership role and knowledge of project management principles are desired. Join our team at EJS Global Solutions and be a part of driving success and innovation

Job Description
Lead and supervise a team of customer service representatives
Provide ongoing coaching and feedback to team members
Monitor team performance and identify areas for improvement




Collaborate with other team leaders to ensure consistency in processes and communication
Conduct regular team meetings to discuss goals, challenges, and strategies
Serve as the main point of contact for escalations and complex customer issues
Implement training programs to develop team members' skills and knowledge
Track and report on key performance metrics to management
Foster a positive and inclusive team culture
Support recruitment efforts by participating in interviews and onboarding new team members.
Salary offered: 2.3 lpa – 3.3 lpa
Shift: 24*7
Pick n Drop: No
Working Pattern: 6 days
Rotational Shift: Yes
Rotational OFF: Yes
Interview Process: 1 Round
Interview Mode: F2F

Designation

Team Leaders

Key Skills

BPOBPO ServicesDomestic BPOInternational BPOTeam HandlingTeam LeaderTeam LeadershipTeam LeadingTelecallerTelecalling

Industry

BPO

Functional Area

Customer Support/Service

Employment Type

Full Time

Educa

📌 Team Leaders Ambala
🏢 Ejs Global Solutions
📍 Ambala