Technical Account Manager (TAM)

Hybrid, Bangalore or Pune, India

As a Technical Account Manager (TAM), you will work closely with our customers, build relationships with them, help them achieve their technical goals, and overcome technical challenges.The Technical Account Manager (TAM) serves as a trusted technical partner to customers, acting as the primary point of contact for technical guidance, system optimization, and issue coordination after implementation. The TAM works closely with customer System Administrators and internal teams to understand business processes, ensure effective system configuration, and help customers maximize value from the platform.

Key Responsibilities

Named Technical Contact
Serve as the dedicated technical resource for assigned customer accounts
Partner with customer System Administrators to understand business processes, workflows, and system configurations
Maintain deep familiarity with each customer’s workplace, priorities, and use cases55

Product Expertise & Consultation
Act as a product expert, providing guidance, best practices,



and technical consultation
Translate customer business needs into system configuration and optimization recommendations
Support customers in understanding platform capabilities, limitations, and tradeoffs

Issue Facilitation & Support Oversight
Provide oversight and coordination for customer support tickets
Own or directly manage highly technical or complex issues as needed
Effectively escalate critical and urgent issues, partnering with Support, Engineering, and Product teams to drive resolution
Analyze support trends and proactively address recurring issues

Readiness & Enablement Management
Ensure customers are prepared for and leveraging recent product features
Conduct Release Readiness Reviews to prepare customers for upcoming releases, including testing, configuration changes, and process impacts
Partner with customers to drive feature adoption aligned to their busine

📌 Technical Account Manager Pune (India)
🏢 Legion
📍 India