We are looking for an experienced L3 Application Support and Technical Solutioning qualified with strong expertise in production support, technical troubleshooting, solution design, change management, and stakeholder engagement within a regulated setting.
The role requires a combination of advanced application support, basic AIX administration, business requirement analysis, technical solutioning, estimation, and end-to-end change ownership. The candidate will act as a key technical interface between business stakeholders and technology teams while ensuring application stability, compliance, and continuous improvement.
Responsibilities
Provide L3 application and technical support for complex and business-critical production issues
Perform advanced troubleshooting, root-cause analysis, impact assessment, and identification of permanent corrective solutions
Own critical, high-priority, and recurring production incidents through resolution and stabilization
Analyze application logs, interfaces, system behavior, dependencies,



and technical configurations to identify underlying issues
Drive preventive and corrective actions to improve application stability, reliability, and availability
Coordinate with relevant technology teams and vendors to resolve issues within defined service levels
Perform basic AIX server administration, initial-level troubleshooting, system and service health checks, log analysis, connectivity checks, and application-related diagnostics
Execute preliminary corrective actions and technical validation before escalating complex infrastructure issues, and coordinate with AIX vendor support for advanced resolution
Maintain appropriate documentation of recurring infrastructure and application issues
Engage with business users and stakeholders to understand business processes, pain points, functional requirements, and expected outcomes, translating them into transparent, actionable, and technically feasible requirements
Act as a ke

📌 Application Support Jaipur (India)
🏢 EPAM Systems
📍 India