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As an L1 Engineer at Matrix, you will be responsible for providing technical support to clients, troubleshooting issues, and resolving problems related to software, hardware, and network systems. You will work closely with other members of the technical team to ensure successful deployment and maintenance of IT solutions. This role requires excellent communication skills, problem-solving abilities, and a robust attention to detail. You will also be responsible for documenting processes, creating reports, and escalating issues as needed. The ideal candidate will have a bachelor's degree in a related field, relevant certification, and previous experience in a similar role. Join our team and help us deliver exceptional technical support to our clients.

Job Description
Provide level 1 technical support to end users
Troubleshoot hardware and software issues




Resolve IT help desk tickets in a timely manner
Assist with network configurations and setups
Collaborate with team members to identify trends in support requests
Document solutions and train end users on basic IT tasks
Maintain accurate records of user problems and resolutions
Follow standard operating procedures for IT support
Stay up to date on industry trends and best practices
Continuously improve technical skills and knowledge through training prospects

Designation

L1 Engineer

Key Skills

CCNACCNA-Cisco Certified Network AssociateCCTV Monitoring

Industry

IT Services and consulting

Functional Area

Technical Service & Repair

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

📌 Engineer Bengaluru
🏢 Matrix
📍 Bengaluru