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Unitinfotech is seeking a passionate and experienced Team Leader for our call center team. The ideal candidate will be responsible for managing a team of customer service representatives, monitoring performance metrics, providing coaching and support to team members, and ensuring high levels of customer satisfaction. The Team Leader will also be involved in recruiting, training, and developing team members, as well as handling escalated customer issues. The successful candidate will have excellent communication and leadership skills, a robust understanding of call center operations, and a proven track record of driving results. Join our agile team and help us deliver exceptional service to our customers.

Job Description
Lead and motivate a team of call center representatives to achieve daily and monthly targets
Monitor and evaluate team performance, providing feedback and coaching as needed
Conduct regular team meetings to disseminate information and address concerns




Ensure adherence to company policies and procedures
Handle escalated customer issues and provide resolution
Collaborate with other team leaders and departments to improve efficiency and customer satisfaction
Develop and implement training programs to enhance team skills and knowledge
Maintain accurate records of team performance and KPIs
Handle scheduling and shift rotations to ensure adequate coverage
Support the recruitment and onboarding process for current team members

Designation

Team Leader call center

Key Skills

Call CenterCall Centre ManagerCall HandlingCalls HandlingCold CallingTeam HandlingTeam LeadershipTeam ManagementTeam WorkTeamworkTelecallingTelecalling executive

Industry

HR Services

Functional Area

Staffing and Recruiting

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Team Leader Call Center Sahibzada Ajit Singh Nagar (India)
🏢 Unit Infotech
📍 India