Your role

What you'll be doing

Senior Operations Manager

Overview
The Lead - GCC Strategy will play a pivotal role in managing and optimizing the operational ecosystem of our Global Capability Center (GCC). This role operates in supporting and overseeing day-to-day delivery, driving operational excellence, establishing governance frameworks. The incumbent will ensure alignment between operational goals, business strategies, and meeting the expectations while cultivating a high-performance, service-oriented culture.

Key Responsibilities
Operations & Service Delivery
Lead, manage, and optimize operations across functions.
Ensure timely and quality delivery of services as per SLAs, KPIs, and stakeholder expectations
Implement standard operating procedures (SOPs) and quality frameworks to monitor performance and track improvements
GCC Governance & Compliance
Support in establishing and managing center-wide governance models for operations, transformation, and risk management
Ensure adherence to local regulatory requirements, corporate governance,



data security, and compliance standards
Partner with different cross functions to ensure adherence to frameworks
People Leadership & Stakeholder Management
Lead and mentor cross-functional teams, ensuring robust collaboration, engagement, and capability growth
Manage relationships with global stakeholders, internal business units, and functional leaders to support organizational objectives
Drive talent management, including workforce planning, succession planning, and leadership development
Transformation & Continuous Improvement
Drive operational efficiency through automation, digitization, and lean process improvement initiatives
Monitor operational metrics and use data-driven insights to recommend improvements in efficiency, productivity, and scalability
Support in executing transformation programs, expanding service lines, and building future-ready GCC capability
GCC Infrastruc

📌 Lead Gcc Strategy Chennai
🏢 Corpay
📍 Chennai