Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a versatile, supportive workplace where your well-being is prioritized and your potential can thrive.

The Role
Key Responsibilities
Monitoring & Alert Management
Monitor SAP systems using SAP monitoring and observability tools.
Analyze and respond to infrastructure, database, application, and interface alerts.
Perform proactive health checks and identify potential risks before service impact.
Review system performance trends and recommend preventive actions.
Manage daily operational dashboards and service queues.
Incident Management
Handle L1/L2 Basis incidents according to SLA commitments.
Perform initial diagnosis, troubleshooting,



and resolution of SAP system issues.
Coordinate with SAP RISE operations teams, hyperscaler teams, and customer stakeholders during critical incidents.
Escalate complex issues to L3 support and SAP support when required.
Ensure proper documentation of incident analysis and resolution activities.
Outage & Major Incident Support
Participate in major incident and outage bridges.
Support restoration activities during planned and unplanned outages.
Perform impact analysis and root cause identification.
Coordinate communication among technical teams during service disruptions.
Contribute to post-incident reviews and corrective action plans.
SAP Basis Administration
Monitor SAP application servers, databases, and interfaces.
Manage user lock situations, spool issues, background job failures, and transport-related operational activities.
Support kernel updates, parameter reviews, a

📌 Sap Rise Sap Basis Administrator Bengaluru (India)
🏢 Kyndryl
📍 India