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Globiva Services Pvt. Ltd. is seeking a energetic individual to join our team as a Team Leader. The ideal candidate will be responsible for managing a team of customer service representatives in delivering exceptional customer service and achieving performance targets. Key responsibilities include coaching and developing team members, monitoring performance metrics, resolving escalated customer issues, and ensuring team adherence to company policies and procedures. The Team Leader will also collaborate with management to drive team performance and contribute to a positive work workplace. The successful candidate will have prior experience in a leadership role, robust communication and interpersonal skills, and a track record of fostering a high-performance team culture. Join us at Globiva Services Pvt. Ltd. and help lead our team to success

Job Description
Lead and manage a team of customer service representatives
Provide guidance and support to team members to ensure high performance levels




Monitor team performance and provide regular feedback to help improve productivity
Conduct regular team meetings to communicate goals and objectives
Develop and implement strategies to improve team efficiency and effectiveness
Collaborate with other departments to ensure seamless operations and customer satisfaction
Act as a mentor and coach to team members to foster growth and development
Handle escalated customer complaints and provide resolution in a timely manner
Ensure compliance with company policies and procedures
Continuously seek opportunities for process improvement and innovation.

Designation

Team Leader

Key Skills

Floor ManagementLeadership SkillsProcess HandlingSales ManagementSales PlanningSales StrategySales TrainingSLA ManagementStrategic Sales PlanningTarget AchievementTeam CoordinationTeam HandlingTeam LeadershipTeam LeadingTeam ManagementTeam MotivationTeam SupervisionTL

Industry

HR Services

Fun

📌 Team Leader Bangalore Rural (India)
🏢 Globiva Services
📍 India