Responsibilities
IT Infrastructure & Operations Management
Manage and support the organization's IT infrastructure, including: End User Services (EUS) /LAN, WLAN, and Voice Networks /WAN Connectivity / Servers, Storage, and Backup Infrastructure / Collaboration Infrastructures – Audio Video Conference Facilities.
Ensure high availability, performance, and reliability of IT systems and services.
Monitor infrastructure health and coordinate proactive maintenance activities as well as upgradation/modernization initiatives.
Manage server room infrastructure and associated technology assets.
Ensure adherence to IT operational standards, procedures, and best practices.

IT Service Management (ITIL)
Apply ITIL framework principles for effective IT service delivery.
Manage Incident, Service Request, Problem, Change, and Service Level Management processes.
Ensure all incidents and service requests are resolved within agreed Service Level Agreements (SLAs) with the support partner.
Monitor service performance metrics and drive continual service improvement initiatives.




Conduct periodic service reviews with internal stakeholders and support partners.
Maintain service availability and ensure business-critical services meet uptime targets.

Network & Communication Services
Coordinate with service providers for WAN and Internet connectivity.
Oversee network performance, capacity planning, and availability management and proactively initiate for upgradation of the capacity.
Ensure seamless communication services. (Voice & Data)

Cyber Security & Information Security
Coordinate with Corporate Cybersecurity and Information Security teams to ensure compliance with organizational security standards.
Support management of:
Firewalls / Network Gears / Endpoint Security / Vulnerability Assessments / Security Patching
Access Management Controls / Security Compliance Requirements
Promote information security awareness and valuable cyber hygiene practices a

📌 Deputy Manager It Udupi
🏢 Adani
📍 Udupi