General Description of the Job

The job involves
Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per company on call, chat or email
Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
Understanding multiple products and processes 4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

Role & Responsibilities
Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully
concluded at the first point of contact, provide the relevant functional area with a transparent and concise written/verbal summary of the situation and its priority.



Provide the Customer with a explicit explanation of the action taken.
Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
Ability to understand and handle irate customers
Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies
and all applications
Ability to achieve stretched targets and able to manage the organization standards
Maintain Superior quality service by following organization standards

Salary:
1.80 LPA to 2.50 LPA
Bonuses and Incentives are above salary

Education Requirements/ Skills
Any Graduate / Post Graduate
Typing speed of 30 to 40 wpm
Candidates who are freshers or with relevant experience in domestic/international BPO are preferred.
Robust interpersonal, problem-solving skills and verbal and written communication

📌 Customer Support Associate Navi Mumbai
🏢 A Leading Training & Job Placement Firm
📍 Navi Mumbai