Description
1Job Title:
VP, Head of Digital Onboarding & Servicing & Cash Management Ops
Department
Retail Banking Operations, CCAM Ops
Direct Supervisor
EVP Global Head of Retail Banking Operations.
Pay Band
M
2Job Purpose
The role typically involves overseeing and managing the strategic direction and operations of Account Onboarding & Servicing, ATM networks, and cash management functions within an organization.
Develop and implement strategies for accounting services, ATM operations, and cash management to ensure efficient and secure transactions.
Manage day-to-day operations, ensuring that all services meet regulatory requirements and organizational standards.
Build and maintain robust relationships with key clients, ensuring their needs are met and addressing any issues that arise.
Lead and mentor a team of professionals, fostering a collaborative and high-performance work environment.
Identify prospects for process improvements and implement new technologies to enhance service delivery and operational efficiency.
Oversee budgeting, forecasting,
and financial performance of the accounting services and cash management departments.
Ensure robust risk management practices are in place to mitigate potential threats related to cash handling and ATM operations.
3Dimensions
Operating Budget
Number of Staff
Capital Exp. Budget
N/AOther
4Key Result Areas
Ensure smooth and productive operations for account opening, servicing, ATM management, and cash handling processes. This includes minimizing downtime and optimizing transaction processing times.
Maintain high levels of customer satisfaction by ensuring that account services, ATM operations, and cash management meet or exceed customer expectations. This involves addressing customer complaints promptly and effectively.
Ensure all operations comply with regulatory requirements and internal policies. Implement robust risk management practices to mitigate potential risks associated with cash ha