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Nation Wide Consultancy is seeking a dynamic and customer-oriented Phone Banker to join our team. The Phone Banker will be responsible for handling inbound and outbound calls to assist customers with their banking needs, including account inquiries, fund transfers, and payment processing. The ideal candidate will have solid communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Previous customer service or banking experience is preferred. This is a excellent prospect to join a reputable company and grow your career in the financial industry.

Job Description
Handle inbound and outbound calls to clients
Provide excellent customer service and assistance with inquiries
Educate clients on various products and services offered by the company
Keep accurate records of all interactions with clients




Meet daily and monthly goals for call volume and client satisfaction
Collaborate with team members to problem solve and ensure client needs are met
Stay up to date on industry trends and changes to company policies
Adhere to all company policies and procedures
Continuously seek to improve customer service skills and product knowledge
Maintain a positive attitude and professional demeanor at all times

Designation

Phone Banker

Key Skills

Banking Customer SupportCustomer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer HandlingCustomer SupportPhone Banking

Industry

HR Services

Functional Area

Staffing and Recruiting

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Phone Banker Chandigarh (India)
🏢 Nation Wide Consultancy
📍 India