Job Title: Customer Success Manager
Department: Customer Success
Location: Chennai
Reports to: Director of Customer Success
Employment Type: Full time
Job Overview
The Customer Success Manager (CSM) is a key role responsible for nurturing and maintaining customer relationships, ensuring clients derive maximum value from our products and services. The CSM acts as a trusted advisor, helping customers achieve their goals, proactively addressing their needs, and driving customer satisfaction, retention, and growth. This role requires a solid understanding of our platform, a customer-centric approach, and the ability to drive user adoption and success.
Key Responsibilities
Customer Onboarding & Training
Guide new customers through the onboarding process, ensuring a smooth transition and understanding of the platform.
Provide tailored training sessions and resources to meet client needs and maximize platform usage.
Account Management
Serve as the primary point of contact for customer inquiries, proactively communicating and providing timely responses.




Develop and maintain strong, long-lasting relationships with key stakeholders within assigned accounts.
Track and monitor account health and usage metrics to identify potential risks or opportunities.
Customer Success & Retention
Proactively address customer needs, providing solutions that align with their goals.
Analyze customer feedback and usage data to suggest improvements, enhance customer satisfaction, and reduce churn.
Manage renewals, upsell prospects, and reduce customer churn by demonstrating the value of our product to meet changing customer needs.
Cross-Functional Collaboration
Collaborate with sales, product, and support teams to align on customer goals and deliver a seamless experience.
Work with product and development teams to advocate for customer needs and contribute to roadmap decisions.
Customer Advocacy & Feedback
Act as a customer advocate, gathering insights and fee

📌 Customer Success Engineer Hyderabad
🏢 Xxxxxx
📍 Hyderabad