The Role:
11:11 is looking for an experienced Cloud Operations Engineer L2 to help manage all aspects of 11:11’s cloud compute systems. This position is responsible for the optimization, implementation and maintaining our organizations cloud-based systems. The Cloud Engineer will be involved with capacity planning, cluster provisioning, fleet management, alert monitoring, and escalations. This position will require an individual with a penchant for detail and a continuous improvement mindset. This is a full time position reporting to the Manager of Cloud Operations.

Responsibilities:
Provide complete ownership and accountability of all responsibilities assigned regarding 11:11’s cloud compute systems.
Responsible for cluster provisioning, alert monitoring, and environmental management
Act as an 11:11 escalation engineer for customer problems including participation in engineering on-call rotation after hours.
Provide escalation support to Level I Cloud Operations Engineers
Manage cluster compute capacity (hosts, CPU/memory, etc.)
Develop, track,



and report KPIs associated with cloud system capacity (CPU, memory, storage, etc.)
Provide accurate, timely and qualified responses to escalated customer tickets from support. These actions ensure a positive customer experience.
Follow 11:11 Systems best practices for cloud compute systems management.
Deliver superior customer service while maintaining professional relationships.
Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
Additional duties as assigned

Qualifications:
Bachelor’s degree in technical discipline or an equi

📌 Cloud Operations Engineer Ii Pune
🏢 11:11 Systems
📍 Pune