Description
This position is responsible for delivering enterprise and customer value through regional Connectivity Operations, the Ford App and Over-the-Air (OTA) capabilities across IMG. The role leads cross-functional planning, implementation, governance and ongoing operations, aligning regional market priorities with global product, technical and business teams.

Responsibilities
Connectivity Operations
Lead the regional connectivity business operations model across IMG, working in unison with regional and global business operations teams and representing IMG priorities to global go-to-market teams and senior Connectivity leadership.
Own the identification, removal and resolution of technical issues that block or limit the delivery of IMG connectivity responsibilities and achievement of KPIs.
Build and optimize operational processes with technical partners, quality teams, customer-facing support teams, regional business leads and market stakeholders, including operational finances




Own and deliver market sign-off for all Connected vehicles in all Connected markets within the region, including their relevant feature set and end-end functionality
Provide knowledge, leadership and resource support for broader connectivity studies, regional objectives and longer-term roadmap development and delivery.
Ensure stakeholders are informed, aligned and engaged through timely, effective internal and external communications.
Ford App
Provide regional operational and product leadership for the Ford (and Lincoln) App across relevant IMG markets, including co-ordination of specific market-focused regional delivery activities.
Lead the implementation, Digital Product related go-to-market and ongoing operational support of the Ford App and associated digital customer touchpoints across IMG.
Partner with Connectivity global strategy and portfolio teams, regional business leads and go-to-market teams to define Minimum Viable Product delivery scope for emergi

📌 Connectivity Launch Chennai
🏢 Ford Motor
📍 Chennai