About The Opportunity
We are looking for experienced Retail professionals to support a cutting-edge AI benchmarking project focused on Indian retail and consumer-facing settings. As a Subject Matter Expert, you will create and review realistic, high-quality scenarios that reflect operational, customer service, sales, pharmacy, loss prevention, and retail management challenges across supermarkets, pharmacies, department stores, luxury retail, shopping malls, and multi-branch operations. Your expertise will help ensure AI systems understand and respond accurately within a highly active commercial sector.

What You’ll Deliver
Design realistic Retail Trade scenarios in Nepali or English grounded in Indian operational contexts (e.g., store operations, customer service escalations, inventory management, pharmacy workflows, retail compliance, fraud prevention, sales supervision, branch coordination)
Adapt structured evaluation rubrics for operational problem-solving, customer interactions, retail decision-making, and compliance-related tasks




Review AI and human-generated responses for factual accuracy, policy compliance, customer service quality, and operational realism
Contribute to “gold standard” solutions reflecting best practices across Indian retail, pharmacy, and commercial operations

Qualifications
Native-level Nepali with solid professional English proficiency
5+ years of qualified experience in Retail, Store Operations, Pharmacy Operations, Commercial Management, Loss Prevention, or Retail Investigations
Background in one or more relevant roles: Retail Sales Supervision, Store or Operations Management, Pharmacist or Pharmacy Operations, Retail Security, Loss Prevention, Fraud Investigation, Customer Experience, or Multi-Branch Retail Operations
Strong understanding of customer service workflows, retail operations, compliance procedures, inventory management, and Indian retail environments

Why Collaborate with Lilt?
Your schedule, your

📌 Subject Matter Expert – Retail Trade New Delhi
🏢 Lilt
📍 New Delhi