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As an L1/L2 support engineer, you will be responsible for troubleshooting and resolving technical issues for end-users and customers. You will provide level 1 and level 2 support for hardware and software problems, including diagnosing issues, implementing solutions, and escalating more complex issues to higher-level support teams when necessary. Additionally, you will be responsible for documenting support procedures, maintaining knowledge bases, and providing excellent customer service throughout the support process. This role requires solid technical skills, problem-solving abilities, and excellent communication skills to effectively assist users and ensure a positive support experience.

Job Description
Provide first level technical support for end users across various platforms
Troubleshoot and resolve hardware and software issues




Escalate complex problems to Level 2 support engineers
Document all support tickets and resolutions in ticketing system
Assist with network configuration and maintenance
Install and upgrade software applications for users
Conduct system backups and ensure data integrity
Collaborate with IT team to implement current technologies
Train users on best practices and procedures
Maintain up-to-date knowledge of industry trends and technologies.

Designation

L1/L2 support engineer

Key Skills

Apache TomcatMySQLOracleUnix Shell Scripting

Industry

IT-ITeS

Functional Area

IT Services

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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