Job Description:

A Customer Relationship Manager (CRM) or Customer Relations Executive (CRE) for an automobile service center is responsible for managing all customer interactions to ensure high satisfaction and loyalty, acting as a key link between the customer and the service/sales teams. They handle inquiries, resolve complaints, schedule appointments, and coordinate follow-ups.

Core Roles and Responsibilities
Customer Interaction & Communication:
Greet customers courteously at the service reception and during vehicle delivery.
Handle inbound and outbound communications (phone, email, chat) for inquiries, complaints, and feedback.
Conduct post-service follow-up (PSF) calls to ensure satisfaction and address any lingering concerns.
Inform customers about service offers, campaigns, and warranty details to promote business and retention.
Appointment Management:
Call customers to schedule and confirm vehicle service appointments (periodic maintenance, repairs, etc.).
Manage and update appointment schedules, coordinating with service advisors and workshop teams.




Issue Resolution & Feedback:
Promptly address and resolve customer complaints, escalating complex issues to appropriate departments (e.g., service manager, factory assistance) when necessary.
Collect and document customer feedback for product and service improvements.
Analyze customer satisfaction (CSAT) scores and other metrics to identify trends and implement corrective actions.
Data Management & Reporting:
Accurately record and maintain detailed customer information, interactions, and case histories in the CRM or dealership management system (DMS).
Generate reports on delivery performance, complaint trends, and customer satisfaction for management review.
Sales & Loyalty Support:
Support customer retention and loyalty programs, including reactivation and referral campaigns.
Identify upselling and cross-selling prospects for services, parts, and accessories during cu

📌 Crm/cre For Automobile Services Center Raipur
🏢 Vinayak Outsourcing Works
📍 Raipur