Description

Wealth Management

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging cutting-edge design, data, engineering,



and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.

Responsibilities
Service Marcus customers through various channels with a focus on communicating via web chat/mobile app
Meeting established goals for all performance metrics, including chat quality, productivity, CSAT and schedule adherence, to provide an exceptional level of service to prospective and current customers
Abide by applicable regulatory and departmental policies and procedures
Assisting with inbound and outbound calls when required
Contribute feedback to develop recent content and refine the existing content library
Research and resolve escalated customer issues with customer centric solutions
Utilize solid analytical and problem-solving skills to independently manage customer-facing issues and support team initiatives
Participating in projects or process improvement efforts to drive operational exce

📌 Wealth Management Bengaluru Chat Process
🏢 Goldman Sachs
📍 Bengaluru