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Majestic Wings is seeking a Customer Support Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving complaints, and providing excellent customer service to ensure customer satisfaction. Duties include handling incoming calls, emails, and messages, addressing customer concerns in a timely manner, and coordinating with other departments to resolve issues. The Customer Support Executive will also maintain accurate customer records, process refunds or exchanges, and report feedback to management. Strong communication skills, problem-solving abilities, and a friendly demeanor are essential for success in this role. Previous experience in customer service or a related field is preferred. Join our team and help us deliver exceptional service to our valued customers at Majestic Wings.

Job Description
Provide exceptional customer service via phone, email, and chat
Assist customers with inquiries, complaints, and technical issues
Maintain a positive and skilled demeanor at all times




Communicate effectively and efficiently with customers and team members
Identify and escalate any issues or trends to management
Utilize CRM system to track customer interactions and resolutions
Collaborate with other departments to resolve customer issues
Meet and exceed performance metrics and goals set by management
Stay up-to-date on company products, policies, and procedures
Ability to work in a rapid-paced setting and adapt to changing situations

Experience- Freshers & exp

Salary-16-25k

Designation

Customer support executive

Key Skills

Call HandlingCustomer AssistantCustomer CareCustomer ExperienceCustomer HandlingCustomer QueriesCustomer Queries HandlingCustomer RelationshipCustomer ServiceCustomer Service RepresentativeCustomer SupportCustomer Support ExecutiveEffective communicationTime management

Industry

HR Services

Functional Area

Customer Support/Service

📌 Customer Support Executive Delhi
🏢 Majestic Wings
📍 Delhi