We are looking for an experienced SAS Administrator and Product Support skilled with SAS platform administration, application support, and production operations experience within the Clinical/Pharmaceutical domain. The candidate will be responsible for ensuring the stability, availability, performance, and compliance of SAS platforms and business-critical applications across UNIX and Windows environments.
This role requires strong technical troubleshooting capabilities, production support experience, knowledge of IT service management processes, and hands-on experience working within GxP-regulated environments.
Responsibilities
Administer and support SAS platforms across UNIX/Linux and Windows environments
Manage SAS settings, services, configurations, users, access, permissions, and system availability
Monitor SAS applications, services, interfaces, jobs, and system health
Troubleshoot SAS platform and application issues and ensure timely restoration of services
Support workplace maintenance, patching, upgrades, configuration changes, and production deployments




Analyze system and application logs to identify and resolve technical issues
Provide L2/L3 production and application support for business-critical SAS applications
Monitor production processes, interfaces, batch jobs, data transfers, and system integrations
Investigate and resolve incidents related to application failures, connectivity, data transfer, performance, and infrastructure dependencies
Perform root cause analysis (RCA) for recurring and critical production issues
Coordinate with application, infrastructure, database, network, security, and vendor teams for effective incident resolution
Ensure production issues are resolved within defined SLA and service management requirements
Follow established Incident, Problem, Change, and Request Management processes
Participate in major incident management and provide technical inputs for service restoration
Identify r

📌 Sas Administrator Jaipur
🏢 EPAM Systems
📍 Jaipur