Dream HR Consulting is seeking a motivated US Call Executive to join our team. The primary responsibility of this role is to communicate with clients in the United States via phone calls to provide information, answer inquiries, and resolve issues. The ideal candidate will have excellent communication skills, a solid customer service orientation, and the ability to work in a fast-paced environment. Previous experience in a call center or customer service role is preferred. This position offers the prospect to work with a dynamic team and make a positive impact on our clients. If you have a passion for helping others and enjoy interacting with people, we encourage you to apply for this exciting position.
Job Description
Serve as the primary point of contact for all inbound and outbound calls with potential and existing US clients
Understand and address client inquiries, concerns, and feedback in a professional and effective manner
Conduct market research to identify potential clients and generate leads for the sales team
Collaborate closely with the sales team to follow up with leads and provide support throughout the sales process
Maintain accurate and detailed records of all client interactions in the CRM system
Provide personalized and tailored recommendations to clients based on their unique needs and preferences
Stay up-to-date on industry trends and developments to provide informed and knowledgeable customer service
Meet and exceed key performance indicators, including call volume, customer satisfaction, and sales targets
Location– Ashram Road, Ahmedabad
Experience- 1 to 2 years, Fresher can apply
Qualification- 12th pass
Salary- 15 to 25 k
Time- 6:30 PM to 4 AM
Designation
US call executive
Key Skills
Call CenterCall HandlingCalls HandlingCold CallingCustomer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer Service SkillsEffective communicationInternational BPOInterna