Job Title - GN - SONG - Service - Nice CXOne - Manager

Management Level: 07/ Manager

Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai

Must have skills: Cloud contact center/ CCaaS/ Conversational AI

Good to have skills: Nice CXone

Experience: Minimum 10+ years of experience is required

Educational Qualification: MBA/PGDM from tier 1 or 2

Job Summary:
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

Areas of Work: Nice CXone Contact Centre Solutions and Pre-Sales

As part of these, you will drive the following:
Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills.
Create valid business cases: ROI generation and project management of solution deployment,



being organized and comfortable planning several months in advance

Professional & Technical Skills:
Use robust and well-established record of accomplishment in designing and delivering Nice CXone solution: Robust project management skills in planning and coordination for timely delivery
Maximize critical thinking and problem-solving skills: Apply understanding of technology and software development cycle
Demonstrate relevant financial and budget competencies

Additional Information:
MBA from a tier 1 institute (positive to have)
8+ years’ experience in project management or technically relevant occupation, experience in Contact Center or telephony industry.
Experience in leading at least 1 CCaaS/ Conversational AI end-to-end implementation/Solutioning a must (which involves integration with CRM as well as Agent screen pop) + Consulting experience

About Accenture:

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