Role Summary

Own and orchestrate end-to-end customer engagements in our Forward Deployed Engineering (FDE) AI Adoption program, an industry-standard model embraced by leading tech giants. In this role, you'll be at the forefront of the AI revolution, driving measurable outcomes and customer success by embedding with clients to deliver transformative Agentic AI and Now Assist solutions. Lead scope, governance, and delivery for high-impact FDE engagements, ensuring customers achieve rapid time-to-value and become referenceable success stories.

What You'll Do
Own customer engagement end-to-end: act as the primary point of contact; run kickoffs; set expectations; publish weekly status; manage escalations; drive closeout.
Drive scope and governance: translate discovery into written scope and timeline; confirm deliverables and success criteria; establish cadence with customer and internal teams.
Plan and run working sessions: schedule and facilitate design workshops, technical deep dives, and validation sessions.
Coordinate multi-disciplinary pods:



align forward deployed engineers, architects, inbound/outbound PMs, solution managers, and program managers around milestones and dependencies.
Orchestrate timeline, budget, and resourcing: partner with resource management; adjust plans as risks emerge; ensure on-time, on-budget delivery.
Standardize artifacts and hygiene: maintain project plans, status templates, customer follow-ups, and consistent documentation across engagements.

What You'll Bring
Proven experience in program or engagement management for enterprise SaaS or AI-driven solutions.
Robust skills in customer communication, workshop facilitation, and risk/issue tracking.
Familiarity with Now Assist and Agentic AI offerings; comfortable partnering with engineering and product teams.
Ability to manage complex, multi-stakeholder projects with precision and urgency.
Exceptional organizational skills and a bias for action in agile, rapid-changi

📌 Engagement Manager Hyderabad
🏢 Trigent Software
📍 Hyderabad