We are looking for a passionate, engaging Service Delivery Lead to join our growing team.
This role will perform service delivery for all HR-Apps, governance of case management
and ensure end to end tracking.
Roles and responsibilities:
Monitoring and managing help desk for HR-Applications and evaluate
performance & Tracking of Cases.
Ensure customer service is timely and accurate on daily basis.
Follow up with customers/stakeholders to identify areas of improvement
Establish best practices through the entire Case and Process management
Monitors Case Management periodically and provides assessment on
bottlenecks and solution to these for optimal service
• Set quality monitoring standards for delivery and operations and maintain
compliance from Ticketing Tool
Cross training the teams on knowledge transfer across business functions
Create & Review SOPs prepared to guide resolver groups for timely case
closure.
Building solid relationships with teams and stakeholders to enable effective
dialogue exchange between departments
Requirements
Professionals Requirement:
Bachelor’s /Master’s degree preferred
8 to 10 years of experience in SAP
Solid ITIL & ITSM implementation experience
Robust working experience on ServiceNow Suite.
Ability to convert Business Reporting needs into Analytics model for data
visualization
Experience in HRIT based case management a big-plus
Skill Set
No Record Found
📌 Service Delivery Manager Pune
🏢 Taciti Consulting
📍 Pune
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