Archishtech Solutions OPC Pvt Ltd is seeking a highly motivated and efficient individual to join our team as a Voice process specialist. In this role, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer issues in a timely and skilled manner. The ideal candidate will have robust communication skills, be able to multitask and prioritize tasks effectively, and have a positive attitude. Experience in a similar role and knowledge of customer relationship management systems is preferred. This is a great opportunity for someone looking to grow their career in a energetic and fast-paced environment. Apply now to join our team at Archishtech Solutions OPC Pvt Ltd.
Job Description
Answer incoming calls and respond to customer inquiries
Resolve customer complaints and provide appropriate solutions
Explain products and services to customers
Maintain a high level of professionalism and customer service
Follow communication scripts when handling different topics
Identify and escalate priority issues
Keep records of customer interactions and transactions
Follow up on customer calls where necessary
Meet customer service team sales targets and call handling quotas
Assist with training new hires and provide feedback to management on customer trends
Salary : Confidential
Experience : Fresher – 6 months
Designation
Voice process
Key Skills
BPOCall Centre ManagerCall HandlingCalls HandlingCold CallingCustomer CareCustomer EngagementCustomer HandlingCustomer RelationsEffective communication
Industry
HR Services
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
📌 Voice Process Bengaluru (India)
🏢 Archishtech Solutions (opc)
📍 India
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