Job Description:

Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.

We’re hiring super bright engineers to join our Chennai Customer Support (Technical Product Support) team as we transform how the things we eat, wear, and play with, are transported worldwide. The Support Engineer works directly with Kaleris/Navis customers supporting our Terminal Operating System (TOS) products like N4, Master Terminal and Octopi. This role involves managing customer accounts and collaborating with global teams to deliver technical solutions. This is not a developer role—Support Engineer do not write or fix code. Our focus is on troubleshooting, analysis, and customer advocacy.



If you’re naturally a helper, enjoy assisting people with computer software issues and are able to explain technical details simply, we’d like to meet you.

Responsibilities
Support and troubleshoot software applications
Manage customer reported cases/issues through to resolution
Verify, reproduce and isolate faults in software reported by the Customers
Answer customer queries with detailed investigation and transparent communication
Serve as customer advocate throughout the customer lifecycle
Must be willing to work in shift based on business needs
Apply analytical thinking and robust technical troubleshooting skills
Learn and adopt current technologies and services
Perform account management tasks such as case reviews, customer conference calls and assisting with project go-lives
Travel as needed and work extended hours under tight deadlines when

Requirements

Education
Eng

📌 Associate Customer Support Engineer Chennai
🏢 Kaleris
📍 Chennai