Treasury Management Application Support - 6+ Years of Experience – EMEA Shift – Pune Location ​‌

About the team

The FIS Enterprise Treasury Client Experience (CX) team provides product support to global clients using Quantum (FIS Treasury and Risk Manager - Quantum Edition). The team investigates functional and technical product issues, manages client communication, coordinates with internal resolver teams, and supports reliable day-to-day use of the Quantum application.

What you will be doing
Own complex Quantum incidents and service requests from initial assessment through resolution, workaround, or effective hand-off, with explicit accountability and timely updates.
Investigate functional and technical issues using application behavior, logs, SQL queries, configuration details, interfaces, job status, and other available diagnostic evidence.
Assess business impact and priority, manage escalations, and provide explicit and accurate communication to clients and internal stakeholders.
Provide product guidance across Quantum treasury workflows,



including cash and liquidity management, payments, bank reconciliation, statements, accounting, reporting, interfaces, and related controls.
Reproduce reported issues where possible, document findings, and coordinate with Product, Engineering, Skilled Services, Hosting, Database, Network, and other resolver teams.
Drive problem investigation and root cause coordination for recurring or high-impact issues, and convert findings into preventive actions, knowledge content, or support process improvements.
Support client discussions, incident calls, product issue reviews, risk updates, and action tracking for assigned cases.
Contribute to upgrade, release, testing, configuration, and post-change support activities as required.
Maintain high-quality ticket updates, investigation notes, handovers, troubleshooting procedures, and knowledge articles.
Work effectively across APJ, EMEA, and US stakeholder groups in

📌 Treasury Management Application Support Pune
🏢 FIS Capital Markets
📍 Pune