About the role

Rippling is looking for a Client Operations Analyst to execute client onboarding processes and ensure ongoing regulatory compliance with various federal, state, and local agencies. This is an exciting prospect to become a core operations team member. You’ll help design scalable processes to bring new customers into our platform while working cross-functionally to minimize the operational burden through software automation. This highly cross-functional, task-oriented role impacts the performance of our sales, product, and finance teams.
What you will do
Provide first-class service to our clients.
Resolve tax account registration and maintenance tasks for our clients.
Work with Federal/State agencies on behalf of our clients.
Identifying and reporting System and/or process gaps that will result in a decrease of a negative client experience
Work cross-functionally with Payroll Engineering.
Updating internal systems
Documenting process and team building

Responsibilities




Review and process inbound communications related to state and local tax registrations and maintenance across multiple internal and external stakeholders
Audit tax portals and client accounts to ensure positive standing.
Case triage and processing.
Use our internal software tools to analyze and take action for your dedicated work areas
Conduct filings and registrations with government agencies to support customer acquisition activities

What you will need
18+ months of US SaaS experience in a customer-facing Support or Implementation capacity
Experience in an operational role, such as payroll operations, regulatory operations, or support operations is preferable
Strong English communication skills (written and verbal)
Client-facing experience (Mandatory)
Solid problem solving skills: close attention to detail with excellent work product, time management, and execution
Grit and patience since you’ll have to deal with U.S. government agencies
Experienc

📌 Peo Operations Analyst Bengaluru
🏢 Rippling
📍 Bengaluru