Company Description

Tethera Capital Private Limited is looking for freshers to join our Customer Support & Operations team in Kochi.

The role involves assisting customers with transaction-related queries, verifying payment information, maintaining accurate records, and coordinating with the operations team to resolve issues.

Training will be provided, and no prior work experience is required.

Responsibilities
Respond to customer queries through designated communication channels.
Assist customers with transaction-related information and requests.
Verify payment and transaction details for accuracy.
Maintain accurate transaction and customer records.
Identify and report incomplete, incorrect, or unusual transaction information.
Coordinate with the operations team to resolve customer and transaction-related issues.
Follow company procedures and maintain confidentiality of customer and business information.
Escalate issues to the appropriate team member when required.
Ensure smooth day-to-day customer support and operational activities.

Requirements




Freshers are welcome; no prior work experience required.
Positive communication skills in Hindi and English ( must)
Basic computer and smartphone knowledge.
Good attention to detail and ability to work with numbers.
Responsible, disciplined, and professional approach to work.
Willingness to learn and follow company procedures.
Ability to communicate politely and professionally with customers.
Willingness to work in office in Kochi and in assigned shifts.
Immediate joiners preferred.

Training & Compensation
Training period: 1 month
Training stipend: ₹10000 per month
Upon successful completion of training, continued employment may be offered at ₹ 15000 (1.8 lpa) .
Performance-based increments may be provided based on company policy and performance.

Work Location

Thengod, near Infopark, Kochi, Kerala

Transportation

Having your own vehicle is optional and may be helpful for commu

📌 Customer Support Representative Kochi
🏢 TETHERA
📍 Kochi