Dynatrace:
End to End knowledge on Dynatrace implementation.
At least one PoC should have hands on experience.
Providing L1/L2/L3 support in Dynatrace all activities.
Should have robust in any one of the cloud implementations.
Expertise in Configure the Process and Service detection rules.
Positive experience in RUM i.e. User action/session properties, request attributes, SLOs, calculated metrics, Mobile app user experience monitoring, Key user action metrics, Funnel charts for journeys etc
Easy to adapt new configurations based on the customer requirements.
Ability to understand and map key problem areas basis the explanation given by the customer.
Certified in Dynatrace Admin/Professional
Should have strong knowledge in all Dynatrace services and functionalities.
Expertise in problem solving within the deadlines without impact to the customer.
Technical skills
Solid Knowledge in Dynatrace tool administration concepts.
Experience on APM related areas on Java, .NET and PHP
Ability to direct and guide team to resolve crisis situations within prescribed SLAs
Ability to provide consultation for new projects, functionalities, migrations, upgrades.
Ability to direct and guide team to resolve crisis situations within prescribed SLAs
Ability to plan, initiate and manage special tasks/projects. Good analytical, trouble-shooting skills in the area of technical fault isolation and rectification.
Ability to resolve service requests. Robust attention to detail and the ability to follow processes.
Strong Knowledge of ITSM processes
ELK( Elastic, Logstash,Kibana):
Design and development of the Elastic Stack of tools that monitor and manage critical applications and infrastructure.
Evaluating and building existing Elastic clusters, configuration parameters, indexing, search and query performance tuning, security and administration.
Optimize cluster settings, including shards, replicas, and refresh