Quality Assurance Lead
The Opportunity

Aliens Tattoo isn't just India's largest tattoo brand—we're building the world's most admired tattoo company.

With 16+ premium studios, a team of 160+ passionate specialists, and an ambitious vision to become a global lifestyle brand, we believe outstanding businesses are built by outstanding leaders.

We're not looking for managers who simply maintain operations.

We're looking for leaders who build businesses, develop people, obsess over customer experience, and think like owners.

If you thrive in high-performance environments, love solving complex business challenges, and enjoy leading teams to extraordinary results, we'd love to meet you.

As a Cluster Manager, you will be the CEO of your region.
The Mandate

You will own quality across the entire studio network end to end — compliance with how a studio is meant to run, the customer experience it delivers, the physical readiness of the floor, and the integrity of every rupee that passes through it. You'll design the audit system itself — what gets checked, how often,



through what method — and build and run the team that executes it. You'll report to the Director of Operations AT, with the standing to raise what you find directly and have it acted on.
What you'll be doing

Checking every studio against its own standard — how it opens, how it closes, the process it's supposed to run — through visits that are sometimes announced and sometimes not, in person and on camera, so what you see is what's actually happening, not what's being reported.

Following through on what you find. A gap logged and forgotten is worse than no audit at all — you'll drive every finding to a real fix, and when the same issue shows up in more than one studio, you'll catch that it's not five separate problems but one system that needs to change.

Defining what a great customer experience looks like in an Aliens studio, and checking every visit against it — real visits and unannounced ones — so the stan

📌 Quality Assurance Lead Mumbai
🏢 Aliens Tattoo
📍 Mumbai