Job Title: Semi-Voice Process Executive
Experience: 0 - 2 Years
Salary: 1.5LPA - 2.25 LPA
Location: Teynampet, Chennai
Employment Type: Full time
HR Contact No : Deepika / (phone hidden)
Job Description:
We are looking for enthusiastic and customer-focused candidates to join our team as Semi-Voice Process Executives. The role involves handling customer queries through a combination of voice calls, emails, chats, and other digital communication channels.
Key Responsibilities:
- Handle customer queries through calls, chat, email, and other communication channels.
- Provide accurate information and solutions to customer queries.
- Make outbound calls when required for customer follow-ups.
- Maintain proper communication and documentation of customer interactions.
- Follow up with customers and ensure timely resolution of their concerns.
- Maintain customer records and update required information in the system.
- Coordinate with internal teams for issue resolution.
- Meet assigned productivity, quality,
and customer service targets.
- Follow company policies, processes, and quality standards.
Skills Required:
- Excellent verbal and written communication skills.
- Good English communication is preferred.
- Basic computer and typing skills.
- Customer handling and problem-solving skills.
- Ability to multitask between calls and written communication.
- Good listening and interpersonal skills.
- Willingness to work in a target-driven environment.
Candidate Profile
- Freshers and candidates with 0 - 3 years of experience can apply.
- Candidates with experience in BPO, Customer Support, Semi-Voice, Telecalling, Chat Support, or Voice Process will be preferred.
- Immediate joiners preferred
Company Location - : iMarque solution Private Limited, Maan Sarovar Tower, 271A, Scheme Rd, Subbarayan Nagar, Teynampet, Chennai, Tamil Nadu 600018