Key Roles & Responsibilities

1. International Business Development
- Identify and develop export business opportunities with OEMs, Tier-1 suppliers, distributors, and potential overseas customers.
- Develop new markets and expand the company's international customer base.

- 2.New Customer Acquisition
- Generate and qualify leads in identified international target markets.
- Approach prospective customers and convert qualified leads into business opportunities.

- 3.RFQ Management
- Receive, review, and coordinate customer RFQs with Engineering, Costing, Production, Quality, and other relevant teams.
- Ensure timely submission of RFQ responses as per customer requirements.

- 4.Quotation Preparation
- Prepare and submit techno-commercial quotations within agreed timelines.
- Coordinate with internal teams for costing, technical feasibility, commercial terms, and delivery requirements.

- 5.Customer Relationship Management
- Maintain strong and qualified relationships with international customers through regular communication and follow-ups.
- Understand customer requirements and ensure timely responses.

- 6.Export Sales Achievement
- Support the achievement of export sales, order booking, and revenue targets.
- Monitor sales performance against assigned business objectives.

7.Order Conversion

- Follow up on submitted quotations and commercial discussions.
- Convert business opportunities into confirmed purchase orders.

- 8.Market Research
- Monitor international market trends, competitor activities, customer requirements, and business opportunities.
- Identify potential markets and customers for business expansion.

- 9.Customer Meetings
- Organize and participate in customer meetings, business reviews, virtual meetings, and customer site visits.
- Prepare required presentations and discussion points for customer interactions.

- 10.Sales Forecasting
- Prepare and maintain sales forecasts, opportunity pipelines, and order booking plans.
- Provide regular updates on potential business and conversion status.

- 11. Contract & Commercial Review




- Coordinate the review of customer contracts, commercial terms, agreements, and other business documents.
- Ensure commercial requirements are properly communicated to the concerned internal teams.

- 12.Cross-functional Coordination
- Coordinate with Production, Quality, PPC, Engineering, Stores, Finance, and Logistics teams for smooth execution of customer orders.
- Ensure customer commitments are communicated and followed up internally.

- 13.Export Documentation
- Coordinate and ensure the accuracy of export-related documents and customer records.
- Work with relevant departments for timely completion of documentation.

- 14.Shipment Monitoring
- Monitor shipment schedules and coordinate with Logistics and internal teams.
- Communicate shipment and delivery status to customers.

- 15.Customer Complaint Resolution
- Coordinate with Quality and relevant departments for resolution of customer complaints.
- Follow up on corrective and preventive actions and communicate status to customers.

- 16.Receivables Follow-up
- Support payment collection activities and follow up on overdue receivables.
- Coordinate with Finance for payment status and customer account updates.

- 17.CRM Management
- Maintain updated records of customers, enquiries, RFQs, quotations, orders, projects, and business opportunities.
- Ensure timely updating of CRM / customer databases.

- 18.MIS & Management Reporting
- Prepare export sales reports, enquiry and RFQ status reports, order status reports, sales forecasts, and management dashboards.
- Provide regular business updates to management.

- 19.Trade Exhibitions & Business Development Events
- Support participation in international trade fairs, exhibitions, conferences, and business development events.
- Identify and follow up with potential customers and business contacts generated through such events.
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20 .Continuous Improvement

- Identify opportunities to improve international marketing, sales, customer service, and business development processes.
- Recommend and implement improvements to increase customer satisfaction, operational efficiency, and business growth.

📌 Assistant Manager - Export Marketing (Sriperumbudur)
🏢 Precision Machine & Auto Components (PMAC)
📍 Sriperumbudur