Job Responsibilities:

- Handle inbound / outbound calls from international customers.
- Resolve customer queries and provide accurate information about products/services.
- Maintain a professional and customer-friendly approach during calls.
- Understand customer concerns and provide appropriate solutions.
- Document customer interactions and update information in the CRM/system.
- Meet defined quality, productivity, and customer satisfaction targets.
- Escalate complex issues to the appropriate team when required.
- Follow company policies, processes, and data-security guidelines.

Required Skills:

- Excellent verbal communication skills in English.
- Good listening and problem-solving abilities.




- Comfortable communicating with international customers.
- Basic computer and MS Office knowledge.
- Ability to work in night shifts.
- Customer-service orientation and a positive attitude.

Eligibility:

- Any Graduate / Undergraduate can apply.
- Freshers with positive English communication are welcome.
- Candidates should be willing to work in night shifts.

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “[email protected]”

📌 Urgent Hiring - International Voice Support (Chennai)
🏢 Sutherland
📍 Chennai