Greetings from Rivera Manpower Services!

HIRING SENIOR ANALYST | CLIENT SUPPORT /BANKING /INSURANCE !

Note : Candidates should be in bangalore/ Face to Face interview.

For more information contact below no:

Rani : (phone hidden)

[email protected]

Domain: Banking & Insurance
Role: Senior Analyst Client Support
Experience: 4+ Years
Work Location: Bangalore
Shift: Rotational / US Shift
Salary: 10 LPA

Key Responsibilities:

- Handle client/customer queries related to banking and insurance services
• Manage complex customer requests and escalations through appropriate channels
• Provide end-to-end resolution while maintaining high service quality
• Coordinate with internal teams and stakeholders for issue resolution
• Handle account, policy, transaction, claims, or service-related queries
• Ensure adherence to process guidelines, compliance, and quality standards
• Maintain accurate documentation and update customer records




• Identify recurring issues and contribute to process improvements
• Support team members and assist with complex cases when required
• Meet defined productivity, quality, and customer satisfaction metrics

Required Skills:

4+ years of experience in Banking / Insurance / Financial Services / BPO
Strong Client Support / Customer Service experience
Excellent verbal and written communication skills
Strong problem-solving and analytical skills
Positive understanding of banking or insurance processes
Experience handling escalations and complex customer issues
Positive stakeholder management skills
Ability to work in rotational/US shifts

Education:

Any Graduate / Post Graduate

Immediate Joiners / Short Notice Candidates Preferred

Regards

Rani : (phone hidden)

[email protected]

📌 Client Support / Stakeholder management / Banking / Insurance / BPO / (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru