JOB DESCRIPTIONJob Purpose

Build scalable capabilities, analytics, governance and technology-enabled process improvements for the Education Loan business.

Duties and Responsibilities

- Own portfolio MIS, dashboards and management insights.
- Coordinate annual planning, capability roadmaps and transformation initiatives.
- Maintain university, course, country and operating master governance.
- Gather requirements, prepare BRDs/user stories and support testing.
- Monitor production issues, adoption and process bottlenecks.
- Drive automation, API enablement and workflow improvements.
- Run governance forums and maintain project risks, decisions and audit evidence.
- Translate plans into execution priorities.
- Review team quality, productivity and controls.
- Resolve cross-functional bottlenecks.

Key Decisions / Dimensions

- Make day-to-day decisions within approved policy, process, budget and delegated authority.
- Escalate policy deviations, material customer impact, fraud indicators, compliance concerns and unresolved cross-functional dependencies.
- Numeric sanction, commercial, hiring and budget authorities are to be defined in the approved delegation matrix.

Key Interactions

- Internal: Sales, Product, Credit/Underwriting, Risk, Operations, RCU/Fraud Control, Collections, Legal, Compliance, Finance, Technology, HR and COE, as relevant.
- External: Students,



co-applicants, universities, education consultants, DSAs, verification agencies, valuers, legal partners, technology/service partners and other approved vendors, as relevant.

Major Challenges

- Balancing growth, customer experience, turnaround time and portfolio quality.
- Managing incomplete or inconsistent customer, academic, financial and collateral information.
- Coordinating multiple stakeholders and technology/process dependencies across the loan lifecycle.
- Maintaining control discipline during policy, market and process changes.

Required Qualifications and Experience

Graduate or postgraduate with demonstrated experience managing a team, geography, portfolio or complex lending workstream.

Critical Skills and Knowledge

- Program management
- Analytics and MIS
- Process re-engineering
- BRD and UAT
- Technology coordination
- Governance
- Excel / presentation / business MIS capability appropriate to the role
- High standards of integrity, customer confidentiality and control discipline

Locations

Basic Section
Job Level: GB04
Job Title: Senior Unit Manager - Education Loan, COE, COE
Job Location Country: India
State: MAHARASHTRA
Region: West
City: Pune
Location Name: Pune Corporate Office - HO
Tier: Megapolis

📌 Unit Manager - Education Loan/Senior Uni... (Pune)
🏢 Bajaj FinServ
📍 Pune