Job Summary

Design, configure, and operate end-to-end reclamation workflows using:

- samp_sw_reclamation_rule
- samp_sw_reclamation_candidate

Author and tune reclamation rules (conditions, thresholds, exclusions, frequency)
Configure workflows: notification user validation uninstall execution
Integrate reclamation with execution channels (SCCM, Intune, API-based uninstall, or manual fulfillment)
Operate and manage candidate queues, including triaging, suppression logic, and pipeline recovery
Produce monthly savings reports (identified notified reclaimed cost avoided)
Align reclamation strategy with usage telemetry and lifecycle status (EoS-driven reclamation)

Key ResponsibilitiesAdvanced SAM Configuration (Downgrade, Affinity, Inference, Lifecycle)

Configure and maintain:

- Downgrade rights within cmdb_software_product_model
- Affinity rules (samp_sw_affinity_rule)
- Suite inference and inference % thresholds

Perform suite consolidation (component suite) tuning across major publishers (e.g., Microsoft, Adobe, Autodesk)
Execute reconciliation jobs and validate Effective License Position (ELP) impact
Maintain Software Product Lifecycle data:

- GA, End-of-Sale, End-of-Support, Extended Support
- Handle ZB-specific behavior (display value vs sys_id handling)
Build End-of-Support exposure reports and align with reclamation and entitlement strategies

Software Normalization & Content Library Operations

Manage large-scale normalization backlog (cmdb_sam_sw_discovery_model)
Execute Content Library / Publisher Pack updates
Perform:

- Bulk matching / merging
- Noise suppression (drivers, runtimes)
- Custom matcher development for internal/OEM apps

Establish and operate normalization KPIs:

- Unmatched backlog
- Auto-match %
- Aging

Maintain weekly normalization cadence and runbooks

SAM Operational Health & Monitoring

Build and operate SAM Health Dashboard covering:

- Integration freshness (SCCM, Intune, SaaS sources)




- Normalize & Reconcile job status
- Publisher pack version drift
- Failed / long-running jobs

Implement automated watchdogs:

- Incident creation for job failure or SLA breach

Ensure adherence to logging standards (global.GSLog)
Perform daily SAM health checks and proactive issue resolution

DMAP & Software Model Alignment

Conduct DMAP gap analysis:

- Missing links between discovery models and software models
- Orphan/retired model cleanup

Rebuild model structures for key publishers
Resolve model drift impacting entitlement binding
Establish quarterly governance cadence with stakeholders

Integration Engineering (Critical SAM Capability)

Configure and manage integrations with:

- SCCM / MECM
- Intune
- JAMF Pro
- ServiceNow Discovery
- CrowdStrike / additional inventory sources

Configure SaaS connectors:

- Microsoft 365 / Entra ID
- Adobe Admin Console
- Others (Salesforce, Atlassian, etc.)

Ensure data ingestion completeness, accuracy, and deduplication (IRE rules)
Troubleshoot:

- API failures
- ECC Queue issues
- MID Server performance/capacity

Build outbound integrations:

- sys_rest_message, scripted REST APIs
- Automated uninstall/license deprovisioning

Implement HR-driven JML integration to enable real-time reclamation triggers

Skill RequirementsReconciliation & License Operations

Monitor and troubleshoot reconciliation engine
Optimize:

- Allocation logic (user/device metrics)
- Custom license metrics

Validate:

- Consumption vs entitlement
- VM-host relationships
- Hybrid (BYOL / Azure benefit) licensing scenarios

Configure:

- License models, bundles, Product Use Rights (PUR)
- Entitlements and allocation rules

Platform Development & Administration

Configure:

- Roles, ACLs, and access controls
- System properties and SAM settings

Develop workflows using Flow Designer / Workflow
Manage update sets and deployment lifecycle
Execute:

- Background scripts
- Form/table customizations

Support enhancements, upgrades, and defect resolution

Other Requirements

📌 DomainTechnical Architect (India)
🏢 HCL Technologies
📍 India