Responsibilities
Manage and monitor the performance of the team.
Handle daily operations and achieve team targets.
Conduct team meetings, coaching, and performance reviews.
Monitor KPIs, productivity, quality, and attendance.
Handle escalations and resolve customer/process-related issues.
Coordinate with other teams to ensure smooth operations.
Requirements
5 years of BPO experience with team handling experience.
Solid communication and leadership skills.
Positive knowledge of BPO KPIs and processes.
Candidates willing to work from Pune
Skills
BPO
Customer Service
📌 Team Leader Bpo Pune
🏢 Kriyalogic Technologies
📍 Pune
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