We have an urgent opening for the position of Associate Vice President-Customer Engagement in one of the leading Life Insurance Company.
Job Responsibilities
Resolution of customer queries /requestsComplaints
Ensuring quality in processing and responsible at frontend across branches
Engaging with customers at the GO DNPS scores Customer Retention ,Grievance retention .Retaining customers with mis-selling complaint.
Retaining customers who wish to cancel the policy .
Retaining customers who want to deactivate their ECS payment method 13M 25M Persistency Driving 60 Day, 90 Day Customer engagement.
Identify training needs of Front end and skill them.
Always look for chance to upsell a customer once retained.
Distribution engagement E2G E2G Connect with the Top advisors to address their challenges Creating awareness amongst Advisors Quality of Business Coordination with various stake holders
Driving key initiatives and projects Quality Innovation and Digital
📌 Associate Vice President Customer Engagement Life Insurance Gurugram
🏢 Lavya Associates HR Services.
📍 Gurugram
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