Role & Responsibilities
Manage and grow a portfolio of high-value enterprise accounts from onboarding through renewal.
Build solid relationships with CHROs, HR leaders, and key decision-makers.
Drive client engagement, platform adoption, utilisation, and overall customer success.
Identify client needs, proactively address concerns, and manage churn risks.
Lead renewal discussions, commercial negotiations, upselling, and cross-selling prospects.
Identify opportunities to expand Shyros presence within existing client organisations.
Track and own key account metrics such as NRR, GRR, ARPU, utilisation, and account growth.
Work closely with Clinical, Product, Operations, and other internal teams to ensure a seamless client experience.
Use client engagement data and utilisation insights to demonstrate business impact and ROI.
Build new business opportunities through professional networks, referrals, and industry relationships.
Represent Shyro at HR events, wellness forums, and industry communities.
Maintain confidentiality and discretion while handling client information and business relationships.

Preferred Candidate Profile
10+ years of experience in B2B account management,



client success, key account management, or consultative sales.
Experience managing enterprise or strategic accounts with a strong focus on retention and revenue growth.
Excellent stakeholder management and communication skills, with the ability to engage confidently with CHROs, HR leaders, and senior decision-makers.
Strong commercial acumen with experience in renewals, negotiations, upselling, and cross-selling.
Data-driven approach with the ability to interpret utilization and engagement metrics and translate them into actionable business insights.
Strong problem-solving skills with a high degree of ownership and accountability.
Prior experience working with HR/people function stakeholders is preferred.
Existing networks within HR/people leadership circles will be an advantage.
Familiarity with workplace mental health and employee wellbeing is a plus.
Ability to work effectively in a fast-paced, high-growth startup environment.
Solid confidentiality, professionalism, and discretion in all client interactions.

Preferred candidate profile

📌 Key Accounts Manager Mumbai
🏢 Shyro Health
📍 Mumbai